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continuous improvement

Focus: the University’s change and continuous improvement team

Choosing and using Focus tools in Finance Division

Finance Division made significant improvements to processes used across the University via a continuous improvement approach. Finance’s David Assirati reflects on his experience of introducing Focus tools locally.
Focus: the University’s change and continuous improvement team

Enhancing staff and customer experience at the Bodleian

How has Bodleian Admissions team used Focus tools to improve ways of working and enhance customer experience across office-based and remote situations? The Bodleian’s Athena Demetriou talks with Focus team’s Roberta Burtsal.

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