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Enhancing staff and customer experience at the Bodleian

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Focus: the University’s change and continuous improvement team
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How has Bodleian Admissions team used Focus tools to improve ways of working and enhance customer experience across office-based and remote situations? The Bodleian’s Athena Demetriou talks with Focus team’s Roberta Burtsal.

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Focus: the University’s change and continuous improvement team

Choosing and using Focus tools in Finance Division

Finance Division made significant improvements to processes used across the University via a continuous improvement approach. Finance’s David Assirati reflects on his experience of introducing Focus tools locally.
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Episode Information

Series
Focus: the University’s change and continuous improvement team
People
Roberta Burtsal
Athena Demetriou
Keywords
focus
tools
bodleian
continuous improvement
process
ways of working
Department: University Administration and Services (UAS)
Date Added: 28/02/2022
Duration: 00:09:40

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